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Connection to Security Gateway 80 or 1100 Appliance with WinSCP fails

Connection to Security Gateway 80 or 1100 Appliance with WinSCP fails

Symptoms

•Connection to Security Gateway 80 or 1100 Appliance with WinSCP fails with “Shell is probably incompatible” or “cannot initialize SFTP protocol” error.

Cause

SecurePlatform / Gaia Embedded behaves a bit differently than SecurePlatform / Gaia, therefore the way to enable SCP connectivity in Embedded OS is different.
Solution

Enabling SCP connectivity is done by logging into expert mode via command line to the appliance (using console or SSH), and running the following command:

bashUser on

Note: this command changes the default login to be directly to expert mode instead of cpshell, and it also allows scp connection to the appliance (according to the Admini Access restrictions).

When using WinSCP, the default protocol chosen by the application is “SFTP (Allow SCP fallback)”. This option is not supported in Security Gateway 80 and 1100 Appliances. Change the protocol to the “SCP” option.

To change the shell back when done, issue the command: bashUser off